Oh, I am so happy for you. I think this shows how hard AG does work to keep their customers happy. We had an experience once with the USPS, where we were waiting for my husband's passport which was supposed to be coming in priority mail from the Togo Consulate in D.C, which he needed, as he was supposed to be on a plane for Africa that afternoon. The USPS supervisor met the truck at 5am and called us personally to say it wasn't there. (There had been a snow storm and no planes were coming in or out of the local airport). We were upset that it wasn't there, but knew it was out of his hands and he had done all he could for us. We sent a letter to him, addressed to "To Whom it May Concern" explaining all that he had done for us, and how helpful he was, and asked that it be placed in his employee file and shown to his boss. (The getting up at 5am to meet the truck was the last of many things he did for us in a 2 day period- phone calls, etc.) Might I suggest you send a letter for Lorie, explaining how kind she was and how she made you feel so much better, about the special wording she used, etc. It's nice to reward wonderful behavior!
By the way, if you ever want a passport to Togo, apparently you need to slip an extra $10 in there to get it processed in a timely manner. Oh well, live and learn.
I'm rambling now- but YEAH! I'm so glad you got Lindsey back!!!!!!!
Jo
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